Job offer: Sales Administration Officer SAO
The company
EXDEN, headquartered in Carquefou (44) near Nantes, is a manufacturer specialising in the development and production of biotic-based food supplements (probiotics, prebiotics, postbiotics). Operating in a dynamic and innovative market, we support our French and international customers from formulation and development through to delivery of the finished product.
In a context of strong growth in the nutraceutical sector, we are strengthening our team In a context of strong growth in the nutraceutical sector, we are strengthening our sales team to enhance the quality of personalised service provided to each of our customers
Your responsibilities
As part of the Sales Department, you will be responsible for the administrative management of B2B sales, taking into account the specific characteristics of each project.
- Order entry and management:
- Verify that orders comply with the quotes prepared by the sales representatives
- Enter orders into the internal management system and ensure data reliability
- Acknowledge receipt of orders to customers
- Order tracking:
- Forward all information necessary for order processing (quantities, prices, delivery dates, etc.) to internal teams
- Ensure that each team has the up-to-date information necessary to ensure compliant delivery and seek out any missing information
- Monitor processing times and follow up if necessary
- Customer relations:
- Ensure a responsive handling of all customer requests related to their orders
- Forward complaints and provide guidance if necessary
- Database monitoring:
- Ensure that the customer database is kept up to date
- Ensure the traceability of internal and external exchanges and validations
Profile
- Bac + 2 – At least 5 years’ experience in a similar position in B2B (SAO)
- Qualities/Skills:
- Autonomy
- Rigour, organisation and methodical approach
- Adaptability and interpersonal skills
- Good written and oral communication skills – Good written and spoken English.
- Proficiency in Excel, Outlook, Word and other office software
- Respect for confidentiality
- Ability to work in a team
Remuneration: Depending on profile
Type of position: Permanent contract
Benefits: Meal vouchers
Start date: September 2025
Location: On-site in CARQUEFOU (44)
Interested? Send us your CV to: n.bouyne@exden.fr